About Amanda's Experience
Amanda is a senior technical writer who specializes in crafting, organizing, and analyzing complex technical information. She has worked across software, IT, hardware, and other industries, bringing a multidisciplinary approach to content development and information architecture. Learn more about her experience, skills, and work in the portfolio below.
Portfolio
Technical Writing Experience
Professional Experience
Technical Writer Senior Associate | Cognizant Develops software documentation, maintaining API documentation using Swagger and managing project workflows through Azure DevOps within Agile sprint cycles.
Senior Technical Writer | Freelance Created comprehensive documentation across hardware, software, and IT domains. Developed assembly guides for 20+ client configurations and authored RPA governance policies that accelerated automation deployment while maintaining compliance standards.
Technical Writer II | Early Warning Services Optimized software documentation and user experience, creating eight user manuals that increased satisfaction by 20%. Leveraged MadCap Flare to reduce delivery timelines by 30% and improved team efficiency through cross-functional collaboration that cut project lead times by 15%.
Technical Writer I | Lionbridge Collaborated with engineers to revamp 80+ engineering procedures and job aids, achieving 95% quality audit success. Developed troubleshooting guides that reduced technical support queries by 20%.
Technical Writer | AGM TechWrite Delivered tailored documentation strategies across diverse industries, achieving 25% increase in client satisfaction while mastering various tools and frameworks for high-tech startup clients.
Technical Knowledge
Documentation Platforms & Tools
MadCap Flare, Confluence, JIRA, Zendesk, Salesforce, GitHub, GitLab, Postman, Docker, Visual Studio Code
Technical Languages & Markup
Markdown, HTML, XML, YAML, DITA, CSS
API & Developer Documentation
REST API documentation, OpenAPI/Swagger specification, developer portals, integration guides
Project Methodologies
Agile/Scrum frameworks, docs-as-code workflows, single-sourcing strategies, cross-functional collaboration
Documentation Specializations
API documentation and developer resources
User guides and end-user documentation
Technical specifications and system documentation
Administrator guides and configuration manuals
Help systems and knowledge base development
Troubleshooting guides and support documentation
Process documentation and standard operating procedures
Educational Credentials
Arizona State University: Master of Science in Technology - MS, Environmental Technology Management
Sonoma State University: Bachelor of Arts - BA, Environmental Studies (Water Quality Concentration)
Why Work with Amanda?
Committed to constant learning and growth, she stays current with industry trends and emerging technologies to deliver cutting-edge solutions.
She approaches every project with strong listening skills, actively engaging stakeholders, developers, and end users to accurately capture requirements and build consensus. Her collaborative mindset and teamwork abilities make her an ideal partner for cross-functional teams, fostering productive relationships that drive project success.
Amanda demonstrates remarkable flexibility and agility, quickly adapting to changing project needs while maintaining high quality standards.
Amanda excels at project management, ensuring documentation initiatives stay on track and align with business objectives through strategic planning and thorough research.