About Amanda's Experience

Amanda is a senior technical writer with over seven years of experience creating clear and effective documentation for complex products. She specializes in software, hardware, IT, and many more industries. Explore her experience, skills, and portfolio below.

Portfolio

Tutorial

Created a user tutorial addressing a technical problem by providing practical solutions.

IT Policy

Developed a comprehensive IT policy document for robotic process automation (RPA), outlining best practices.

Knowledge Base Article

Created how-to guides for a tax accounting software program.

Installation Guide

Authored an audiovisual system setup guide with clear, step-by-step instructions, ensuring a seamless installation.

Troubleshooting Guide

Authored a printer hardware troubleshooting guide, providing step-by-step instructions.

FAQ

Developed a comprehensive FAQ tutorial for both app users and facilitators, providing concise answers to common questions.

Technical Writing Experience

In her recent role as Technical Writer II at Early Warning Services, Amanda wrote software documentation. She:

Created and optimized over eight user manuals, increasing user satisfaction by 20%.
Streamlined content creation using MadCap Flare's single-sourcing capabilities, reducing delivery timelines by 30%, and improved internal workflows by developing reference materials that boosted efficiency by 30%.
By fostering cross-functional collaboration among developers, product managers, and data scientists, she reduced project lead times by 15%.

At Lionbridge, Amanda wrote hardware documentation. She:

Collaborated with chemical, mechanical, and industrial engineers to revamp over 80 engineering procedures and job aids, achieving a 95% quality audit success rate.
She also developed troubleshooting guides that reduced technical support queries by 20%.

At AGM TechWrite, Amanda worked with software, hardware, IT, and other industries. She:

Refined her skills in consulting with diverse clients and delivered tailored documentation strategies that elevated satisfaction by 25%.
Executed technical writing projects for high-tech startups, mastering various tools and frameworks to meet specific client needs.

Technical Knowledge

Documentation Tools:
Madcap Flare, Confluence, JIRA, Zendesk, Salesforce, GitHub, GitLab, Postman, Docker, and Visual Studio Code.
Markup & Coding:
Markdown, HTML, XML, YAML, DITA, and CSS.
API Documentation:
REST APIs and developer documents.
Methodologies:
Agile/Scrum, docs-as-code, and single-sourcing strategies.
Specialized Knowledge:
Technical specification guides, help systems, and troubleshooting guides.

Soft Skills

Project Management
Research
Planning
Constant Learning and Growth
Collaboration and Teamwork
Flexibility and Agility
Strong Listening Skills